Refunds And Returns

Returns

• We accept returns within 30 days from delivery date.
• Please email us at help@teabeasties.com to obtain a RMA number to initiate the return process. All returns must come with a RMA number for identification or they will be refused.
• To be eligible for a return, your item must be unused and in the original packaging with all of the original contents (packaging, instruction manuals, free gifts and accessories etc.) included.
• Final clearance items, mystery box items, personalized and custom made items are not eligible for any returns.
• Any item not in its original condition, is damaged or missing parts may not be accepted for return, or granted a partial refund only.
• You will be responsible for return shipping charges, except for damaged product or when the wrong item has been sent.
• We strongly suggest that you use a trackable shipping service for return as we are not liable for missing items.
• Please use proper packaging for return shipping. Items which are damaged during transit will not be accepted for return.

Refunds

• Shipping charge will be only refunded for items which are incorrect or damaged on arrival (DOA). Shipping charge is non-refundable should you wish to return or exchange an item for any other reason.
• For orders which are damaged on arrival (DOA), please refuse the parcel and inform your local postal office of the damage to be eligible for a full refund or free replacement.
• Claims for damaged on arrival (DOA), incorrect or missing item must be submitted in writing within 7 calendar days from delivery date with photo evidence attached to help@teabeasties.com.
• With the exception of incorrect or damaged on arrival (DOA) order, a shipping charge of $10 or actual postage (whichever is higher), along with any incurred return shipping charge will be deducted from order total before refund.
• 15% restocking fee will apply to all packages which are returned, unless otherwise stated.
• All returns will undergo a quality check, the refund less shipping charges and restocking fee will be made via the original method of payment. Please allow 7-10 business days for quality check and an additional 3-10 business days for the refund to be processed.
• No refund will be made on packages which are unclaimed, refused (except for DOA), abandoned, stolen or disposed of. Please ensure proper arrangements have been made for your parcel to be collected.
• Final clearance items, mystery box items, personalized and custom made items are not eligible for any refunds.
• Singapore post office requires a waiting period of 12 weeks for delivery of orders before they are accepted as missing. Out of goodwill, Tea Beasties will accept items not delivered within 8 weeks as missing and requests for a free replacement will be processed after that.
• In line with Singapore post office requirements, requests for refund on missing items are subject to a waiting time of 12 weeks for delivery before they will be processed.
• Refund or redelivery request does not apply in the event of service interruptions or failures caused by natural disasters, union strikes or any events beyond our control.